Report content / takedown

Reviews on Kondo World are written by residents. Every review is checked against our Review guidelines before it goes live, and reviews that might break them are held until our team has read them. If you think something we've posted breaks our rules or the law, you can report it. Our Terms of Service also apply.

What you can report

Anyone can report content they believe is defamatory, inaccurate, infringing (for example copyright), privacy-violating, fake or written with a conflict of interest, or otherwise against our Terms or Review guidelines.

How to report

• Use the Report link on the review or reply, or
• Email hello@kondoworld.com with the subject "Content report".

What to include

• Your name and contact details
• Who you represent (yourself, a building, a client)
• A link to the review or reply
• Which statements you object to, and why
• The outcome you want
• A statement that the information is accurate and you are acting in good faith

What happens next

• We aim to acknowledge your report within 2 business days and decide within 10 business days of a complete report.
• We may temporarily hide content while we look at a credible report, but never only because it is negative.
• The author is usually told about the report and can respond.

Possible outcomes

• No action
• Redact part of the content
• Keep the content hidden
• Remove the content
• Invite the building's management to reply

Appeals

If you disagree with our decision, email hello@kondoworld.com with the subject "Appeal" within 14 days of the decision.